Service Policies
Scheduling & Estimates
Our team provides a personalized estimate based on your specific property needs. A Dorados team member will personally follow up to discuss your requirements and coordinate your appointment.
Before Your Cleaning Visit
There's no need to clean before we arrive! Our team is here to take care of that for you.
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We simply ask that you arrange for pets to be safely secured or supervised during your cleaning appointment and let us know about any areas requiring special attention.
Property Access
We respect your privacy and will only enter your home or office with your prior consent. We will always knock and leave a card before entering your space.
Cancellations & Rescheduling
For your convenience, we offer flexible scheduling. Please provide at least 24 hours notice for cancellations or rescheduling to avoid any service fees.
Special Requests & Additional Services
We welcome special cleaning requests and encourage customers to discuss their needs when requesting an estimate.
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Services such as interior oven or refrigerator cleaning, interior windows, heavy buildup, post-construction debris, and unusually time-intensive cleaning may involve additional charges. Any additional services and associated pricing will be discussed and confirmed before work begins.
Customer Satisfaction
We are committed to your satisfaction. If you have any concerns or property issues, please contact Maria directly. We strive for excellence in every cleaning task.